Last updated: 24 June 2026
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives faulty, damaged, or not as described, please contact us and we’ll make it right with a repair, replacement, or refund as appropriate.
If you simply change your mind, we’re happy to accept a return within 30 days of delivery, provided the swaddle is unused, unwashed, and in its original condition and packaging. Change-of-mind return postage is at your cost.
Refunds are typically processed within 5–10 business days of approval. Your bank or card provider may take additional time to show the funds.
For health and hygiene reasons, items that have been washed or used cannot be returned for change of mind, but your consumer guarantee rights for faulty goods always apply.